How We Operate

Below is a small list of important topics so you can familiarize yourself with how we operate.


Lead Times

Our products are imported from Europe, which can result in an 8-12 week lead time. We can only estimate the delivery date that the material will be available. We hold no responsibility for importing delays. If you would like to reserve material a 50% deposit is required. A 25% restocking fee is issued for all canceled orders.

Samples

We will gladly send you a complimentary sample box containing color samples of the material, small samples of the accessories and a Product Guide (if requested). The Product Guide contains all our literature and installation instructions, and is always available online. Click Here to get a free sample.

Quotes

CBF will gladly assist in budgeting by providing a formal quote for your project. We can produce a quote from an estimated square foot surface coverage, or from the detailed needs of the specific project (including fabrication if needed). CBF does not do take offs or shop drawings; this is the responsibility of the client.

Placing the Order

When placing an order please specify quantity, color, steel or wood furring, & what color screw head. The rubber EPDM gasket strips are required in all exterior applications. CBF will calculate the amount of EPDM & screws needed for your project.


Release Form

All customers must complete and return the release form found on page 23. This form states that the customer is aware that the material must be installed per the installation instructions in order to validate the warranty. This form must be notarized & returned to CBF before the order will be released.

Fabrication

We will gladly fabricate the panels per your cut list. Dimensions & quantities will be needed to calculate the linear foot cutting charge that will be applied (please call for pricing). CBF reserves a cutting tolerence +/-1/8” cutting +/-3/16” of material squared tolerance. We require payment in full before any fabrication of any order. CBF does not accept shop drawings or do the take offs for your projects. A formal cut list will need to be provided for fabrication.

Payment

We accept Visa, MasterCard, or a company check may be mailed. If the material is not in stock, the customer may put 50% down to reserve material from our next incoming shipment. The other 50% will be due before the material can ship. If the material is in stock, & can be shipped immediately, we require payment in full before the material is shipped.

Delivery

We are located in Louisville, KY & all orders will ship from this location. The material is shipped by semi truck. It is the responsibility of the customer to secure a method of unloading the material upon receipt. Please have this information available when setting up shipment. The panels must be stored indoors & CANNOT be allowed to get wet/damp in any way while stacked. This will damage the panels & void any warranty claim.