Below is a small list of important topics so you can familiarize yourself with how we operate.
Our products are imported from Europe, which can result in a 12-16-week lead time. We can only estimate the delivery date that the material will be available. We hold no responsibility for importing delays. If you would like to reserve material a 50% deposit is required. A 25% restocking fee is issued for all cancelled orders.
We will gladly send you a complimentary sample box containing color samples of the material, small samples of the accessories and a Product Guide (if requested). The Product Guide contains all our literature and installation instructions and is always available online. Click Here to get a free sample.
CBF will gladly assist in budgeting by providing a formal quote for your project. We can produce a quote from an estimated square foot surface coverage, or from the detailed needs of the specific project (including fabrication if needed). CBF does not do take offs or shop drawings; this is the responsibility of the client.
Placing the Order
When placing an order please specify quantity, color, steel or wood furring, & what color screw head. The rubber EPDM gasket strips are required in all exterior applications. CBF will calculate the amount of EPDM & screws needed for your project.
All customers must complete and return the release form found on page 23 of our Product Guide. This form states that the customer is aware that the material must be installed per the installation instructions in order to validate the warranty. This form must be notarized & returned to CBF before the order will be released.
Cutting & Drilling
We will gladly fabricate the panels per your cut list. Dimensions & quantities will be needed to calculate the linear foot cutting charge that will be applied (please call for pricing). CBF reserves a cutting & drilling tolerance +/-1/8” & +/-3/16” of material squared tolerance. We require payment in full before any fabrication of any order. CBF requires dwg or dxf files for drilling. A formal cut list in an Excel file will be required for cutting. (a sample cut list form will be provided).
We accept Visa, MasterCard, American Express, or a company check may be mailed. A deposit of 50% for the panels only is required with the sales order to secure the production of the panels or reserve panels in stock. Payment in full must be received/processed by CBF Inc. for the panels prior to fabrication. Payment in full must be received/processed by CBF Inc. prior to shipping for the fabrication, accessories, crating, and freight. A release form signature is required prior to shipment. A non-negotiable restocking fee of 25% will be charged for a canceled purchase order prior to fabrication.
We are located in Louisville, KY & all orders will ship from this location. The material is shipped by semi-truck. It is the responsibility of the customer to secure a method of unloading the material upon receipt. Please have this information available when setting up shipment. The panels must be stored indoors & CANNOT be allowed to get wet/damp in any way while stacked. This will damage the panels & void any warranty claim.